Cancellation & Refund
Biteknebul allows boat owners to choose from 4 standard cancellation policies (Flexible, Semi-Flexible, Strict and Super Strict) that protect both the renter and the boat owner equally.
Prepayment is made at the time of booking. Once a reservation is confirmed, the tenant can cancel this reservation free of charge for a maximum of 3 days.
A Prescription Date is set in all packages that regulate the cancellation conditions. After the 3-day free cancellation period, the reservation can be canceled until the Long Time Limit Date, but in this case the prepayment will not be refunded. Unless otherwise stated, the remaining payment must be made by the Prescription Date. As of the Prescription Date, the reservation becomes final and in case of cancellation, the payments made on the platform will not be refunded.
Even if the 3-day free cancellation period has not expired at the time of the Prescription Date, the reservation is finalized; The 3-day free cancellation rule will not be applied for reservations confirmed after this date. As of this date, credit card authorization, if any, will be removed and the reservation fee will be charged.
The cancellation policy will be clearly stated on every registration and reservation on our site.
All kinds of dates regarding the reservation process and cancellation and change conditions are determined according to the time zone of the location of the boat.